Returns Policy

Last updated: August 12, 2026

We want you to love your Denim Lane purchase. If you are not completely satisfied, please review the policy below and contact us so we can help.

Return Window

Eligible items may be returned within 30 days of the confirmed delivery date.

After your return is authorized, the package must be shipped within seven days using the return instructions provided by Denim Lane.

Return requests submitted after the 30-day return window may not be accepted, except when otherwise required by applicable law.

Return Eligibility

To qualify for a return, an item must be:

Unworn, unwashed, and unused
In its original condition
Free from stains, odors, makeup, deodorant, pet hair, and other signs of wear
Returned with all original tags and packaging, when applicable

Items that do not meet these requirements may be denied a refund or returned to the customer, except when otherwise required by law.

Non-Returnable Items

The following items cannot be returned or exchanged:

Items clearly marked “Final Sale”
Gift cards
Items clearly marked as non-returnable
Items that have been worn, washed, used, altered, or damaged after delivery

Sale or discounted items are returnable unless they are specifically marked “Final Sale.”

How to Request a Return

Email support@denimlane.com within 30 days of the confirmed delivery date.
Include your order number, the item you wish to return, and the reason for the return.
We will review your request and send return authorization and instructions within two business days.
If a return is required, ship the item within seven days using a trackable shipping method.
Keep your shipping receipt and tracking number until your return and refund are completed.
Once the item is received and inspected, we will notify you whether the refund has been approved.

Do not return merchandise to the address printed on the original shipping package. The appropriate return address will be provided with your return authorization.

Returns sent without authorization or to an address not provided by Denim Lane may experience significant processing delays. This requirement does not limit any rights available under applicable law.

Free Standard Shipping

Denim Lane provides free standard shipping on all orders. Because customers are not charged separately for standard shipping, no original standard shipping charge will be deducted from an approved refund.

If expedited or another optional shipping service is offered and purchased separately, that additional shipping charge is non-refundable unless the item was damaged, defective, incorrect, or not delivered as agreed.

Return Shipping Costs

Customers are responsible for return shipping costs when returning an item because of:

An incorrect size selection
A change in style or color preference
A change of mind
Any other reason not caused by an error or product issue attributable to Denim Lane

If an item arrives damaged, defective, or incorrect, Denim Lane will provide an appropriate resolution at no additional cost to the customer.

Please do not return an item unless Denim Lane provides authorization and return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly—preferably within seven days of delivery.

Your request should include:

Your order number
A description of the problem
Clear photographs or a short video showing the item and the issue
A photograph of the shipping label and packaging, when requested

After reviewing the information, Denim Lane may provide a prepaid return label, replacement, refund, partial refund, or store credit, depending on the circumstances and product availability.

Reporting an issue after seven days does not eliminate any rights you may have under applicable law, including rights relating to defects that could not reasonably have been discovered immediately.

Refunds Without Requiring a Return

In certain circumstances, including when the cost of returning and processing an item would exceed its value, Denim Lane may issue a refund, partial refund, replacement, or store credit without requiring the item to be returned.

If no return is required, we will confirm this in writing. The customer may then keep, donate, or responsibly dispose of the item.

This resolution is determined individually based on the circumstances of the request. Approval of a return less refund or replacement for one order does not guarantee the same resolution for another order.